Legal Documentation

1. Data We Collect

We only collect data that is necessary to deliver our products and improve your experience. This includes:

• Contact Information: Name, email address, and correspondence history when you send inquiries to [email protected].
• Transaction & Billing Information: When you purchase our software, our third-party merchant payment processors collect your billing address, payment details, and transaction history. We do not store or have access to your full credit card credentials.
• Software Licence Verification: Basic technical data (such as hardware UUIDs and license keys) required to activate, validate, and secure your software licence.
• Technical Analytics: Basic server logs, IP addresses, and performance diagnostics collected strictly to prevent fraud, fix software bugs, and ensure security.

2. Why We Process Your Data

We process your data under the following legal bases under the UK GDPR:

• Contractual Necessity: To deliver the software licences you purchase and handle customer account administration.
• Consent: When you voluntarily contact us with general corporate or pre-sale inquiries.
• Legitimate Interests: To protect our intellectual property, secure our web endpoints, prevent software piracy, and verify web analytics logs.

3. 100% Local Processing & Security

Local AI Privacy: Our software packages process all image calculations, depth reconstructions, and relighting transformations 100% locally on your macOS hardware. No user images, source videos, or rendered visual assets are ever transmitted to our servers or third-party cloud providers.

Data Security: We implement robust technical and organisational security measures to protect your digital identity from unauthorised access, loss, or alteration.

4. Sharing Your Data

We do not sell, rent, or trade your personal data with third parties. We only share information with trusted operational service providers who assist us in running our services (such as merchant payment processors, licence verification infrastructure, and web hosting services), subject to strict data processing agreements.

5. Data Retention

We only retain personal data for as long as necessary to fulfil the purposes we collected it for.

• General inquiries and emails are retained for a maximum of 24 months following our last interaction.
• Customer account, transactional, and licensing data are retained for up to 6 years following your last active transaction to comply with UK tax, accounting, and legal requirements.

6. Your Legal Rights

Under data protection laws, you have the following rights regarding your personal data:

• The right to access and receive a copy of your personal data (Subject Access Request).
• The right to request rectification of inaccurate or incomplete data.
• The right to request erasure ("right to be forgotten") of your data.
• The right to object to or restrict our processing of your data.
• The right to data portability (requesting your data be transferred to another provider).

To exercise any of these rights, please email us directly at [email protected].

7. Regulatory Compliance & ICO Registration

Luxora Labs Ltd. is a registered data controller with the Information Commissioner's Office (ICO).

If you are not satisfied with how we address your data protection request, you have the right to lodge a complaint with the ICO (Information Commissioner's Office) via their website at ico.org.uk or by calling 0303 123 1113.

8. Contact Information

If you have any questions or concerns about this policy, please contact our Privacy Representative: